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Henrique
Joined Jul 15, 2024
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Last activity Sep 03, 2024
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Latest activity by Henrique
Henrique commented,
Knowledge Capture app is MUCH better!! Why this? https://support.zendesk.com/hc/en-us/articles/6589414770074-Announcing-the-discontinuation-of-select-Built-by-Zendesk-apps
View comment · Posted Sep 03, 2024 · Henrique
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Henrique commented,
Thank you Barry Neary ! I appreciate your quick response!
Unfortunately, we cannot set omnichannel as it messes up with our chat feature. But thank you anyway! :)
View comment · Posted Jul 16, 2024 · Henrique
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Henrique commented,
hey Barry Neary, do we have any updates on this? We can only utilize skills if they are applied when the ticket is updated to meet the conditions of the actual ticket fields.cc Harper Dane
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View comment · Posted Jul 15, 2024 · Henrique
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