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Andrew Schreiner

Joined Oct 16, 2021

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Last activity Oct 07, 2024

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ACTIVITY OVERVIEW

Latest activity by Andrew Schreiner

Andrew Schreiner commented,

Community commentZendesk EAP - Article Multiplacement

Hi Orsolya Forster some initial feedback/bugs from our team using it

1) We tried to place an article into one section and it isn't working, it put the article in another section in a different category with an identical friendly name but different UID. Workaround was to use the Move to function to get it to the right place. 

 

2) Not all sections are displaying correctly in the “Select Sections” list. Our section named integrations isn't showing within the selection sections module but it's there.

3) The sections display in a mixed-up order and doesn't match the designated order that they are supposed to be in

 

Happy to provide more details in a call or something if needed.

View comment · Posted Oct 07, 2024 · Andrew Schreiner

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Andrew Schreiner created a post,

Post Feedback - Ticketing system (Support)

By default in the editor when adding a link, it inserts it as http rather than https which should be a requirement of most sites at this point. It would be great if typing in something like google.com would add the link as https://google.com rather than http://google.com.

Posted Sep 05, 2023 · Andrew Schreiner

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Andrew Schreiner commented,

CommentUsing legacy AI agent functionality

Is there a way to pre-populate the user's name and email address? 

View comment · Posted Sep 22, 2022 · Andrew Schreiner

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Andrew Schreiner commented,

CommentTicket basics

I agree on the macro placement. This is much more of a hassle now than it was. Also should have the ability to keep the background gray or change the color to set it apart from the rest of window area that is also white. 

View comment · Posted Mar 30, 2022 · Andrew Schreiner

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Andrew Schreiner commented,

CommentEnd users and organizations

Are there any plans to include filtering on this page also users listed are not in alphabetical order which would be a nice option to have.

View comment · Posted Sep 21, 2021 · Andrew Schreiner

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