Florian PRESTIFILIPPO

Hello Carl,

I finally managed to find what was causing the blank spaces. The editor I used to write the template was adding "invisible" line breaks for some unknow reasons. I was able to remove them using an html code fixer.

Everything is working as expected now, but thanks for your concern ! 

Have a nice day 

Hello everyone,

I'm currently setting up a few triggers to send customized email to our customers. To do so, I'm using HTML and I'm able to have the desired result, except that I'm facing a little bug. When a customer receives the triggered mail, it contains a huge blank space.

This huge blank is of course not intended, nor present into my HTML code. When opening my code into a classic web browser, everything looks and works fine. When investigating the HTML code received into the mail, it looks like Zendesk automatically adds a lot of
tags.

This issue does not appears when the tag is not used. Is there a fix or any workaround into Zendesk configuration ? 

Thanks !