Mathias Lakshøj-Hansen
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Total activity83
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Last activity
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Activity overview
Latest activity by Mathias Lakshøj-Hansen-
Mathias Lakshøj-Hansen commented,
Hi Toby,Thanks for the reply.I can see how it would work with child tickets, I don't think we would go that way, but thanks for the input.In terms of filling the marco menu, it's just that we have ...
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Mathias Lakshøj-Hansen created a post,
If agent or light agents are messaged via side conversation - encode ticket ID or link
Feature Request Summary: We often send other agents or light agents messages via side conversations.This is because we need a specific persons input.I know that we can assign it to a full agent b...
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Mathias Lakshøj-Hansen commented,
Hi :)We've "just" switched to the "new" workspace. I've noticed that when you need to assign a ticket to another group you now have to do it twice in a way.When opening/pressing the Assignee drop d...
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Mathias Lakshøj-Hansen created a post,
Make Translate a permanant button beside filter and events
Feature Request Summary: I think it could be a good idea to change the toolbar appearing on a ticket to a button instead of a toolbar. This will utilize the space that is already reserved and sto...
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Mathias Lakshøj-Hansen created a post,
"New" workspace - double the clicks to switch from Public to internal comment in composer
Feature Request Summary: Hi all,We've just upgraded to the "new agent workspace" and noticed that you need to click twice to switch from public to internal reply in the composer.Could it be possi...
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Mathias Lakshøj-Hansen commented,
Hi again,On Monday we made the change from Legacy. Today a colleague, jokingly made a remark about our health insurrance, because we look to the bottom of the screen and straining our necks unneces...
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Mathias Lakshøj-Hansen commented,
To add to the choir.We've onboarded two new segments to our Zendesk tenant and restructured one.Right now all primary users are on 12 views, which means that we have to prioritise what views we wan...
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Mathias Lakshøj-Hansen commented,
+1
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Mathias Lakshøj-Hansen commented,
We've run into this "issue" a couple of times as well. About once a month we recieve several hundred automated tickets.They only differ in the end of the subject and we can't see it in our personal...
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Mathias Lakshøj-Hansen commented,
I can follow what you mean Matthew, but I would like the feature that Nikki suggests - being able to add comments like on side conversations. What I would appreciate would be that internal comments...