Mathias Lakshøj-Hansen
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Total activity95
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Last activity
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Activity overview
Latest activity by Mathias Lakshøj-Hansen-
Mathias Lakshøj-Hansen commented,
Hi Flic,I am still only able to have the 12 views that you get from groups. I'm not counting "shared-" or "Your views". I'm keeping in mind that we are on a Legacy plan but on the "New agent worksp...
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Mathias Lakshøj-Hansen commented,
Hi Sean,Thanks for the reply I will look forward to hearing about Broadcast mode.Also thanks for the suggestion, we uinfortunatly do not have enough agents to be able to do omnichannel.
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Mathias Lakshøj-Hansen created a post,
Add simultaneous calling
AnsweredHi team,I would like to suggest adding simultaneous calling af a feature in talk, so the caller rings to every available agent in a group at the same time for the entire queue time that is set.We'v...
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Mathias Lakshøj-Hansen commented,
Hi Toby,Thanks for the reply.I can see how it would work with child tickets, I don't think we would go that way, but thanks for the input.In terms of filling the marco menu, it's just that we have ...
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Mathias Lakshøj-Hansen created a post,
If agent or light agents are messaged via side conversation - encode ticket ID or link
Feature Request Summary: We often send other agents or light agents messages via side conversations.This is because we need a specific persons input.I know that we can assign it to a full agent b...
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Mathias Lakshøj-Hansen commented,
Hi :)We've "just" switched to the "new" workspace. I've noticed that when you need to assign a ticket to another group you now have to do it twice in a way.When opening/pressing the Assignee drop d...
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Mathias Lakshøj-Hansen created a post,
Make Translate a permanant button beside filter and events
Feature Request Summary: I think it could be a good idea to change the toolbar appearing on a ticket to a button instead of a toolbar. This will utilize the space that is already reserved and sto...
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Mathias Lakshøj-Hansen created a post,
"New" workspace - double the clicks to switch from Public to internal comment in composer
Feature Request Summary: Hi all,We've just upgraded to the "new agent workspace" and noticed that you need to click twice to switch from public to internal reply in the composer.Could it be possi...
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Mathias Lakshøj-Hansen commented,
Hi again,On Monday we made the change from Legacy. Today a colleague, jokingly made a remark about our health insurrance, because we look to the bottom of the screen and straining our necks unneces...
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Mathias Lakshøj-Hansen commented,
To add to the choir.We've onboarded two new segments to our Zendesk tenant and restructured one.Right now all primary users are on 12 views, which means that we have to prioritise what views we wan...