Mathias Lakshøj-Hansen

1. Community
2. Feedback - Ticketing System (Support)
3. Feedback on Zendesk Support: Don't Show Me the Last Updated Timestamp, Show Me The Last Commented

Hi C.J;I get what you mean but I would argue that it could be important to know if a ticket had gotten an update without a comment. It might be that you could have set up some automations or trigge...

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• Mathias Lakshøj-Hansen
• Edited April 19, 2022 09:18
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. [Agent Workspace] move the reply section back to the top

I just want to add that this is the main reason we still use legacy - As long as the reply section is at the bottom our time spent on tickets will increase somewhat significantly.All our correspond...

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• Mathias Lakshøj-Hansen
• Edited April 19, 2022 09:17
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

This is one of the reasons we still use legacy, so it would be very much appriciated if this could be reverted to showing subject or the possibility of deciding what the tab shows via Admin settings.

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• Mathias Lakshøj-Hansen
• Edited March 04, 2022 13:25
• 12 votes