Mathias Lakshøj-Hansen

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I increase the number of displayed views?

Hi Flic,I am still only able to have the 12 views that you get from groups. I'm not counting "shared-" or "Your views". I'm keeping in mind that we are on a Legacy plan but on the "New agent worksp...

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• Mathias Lakshøj-Hansen
• Created October 09, 2023 08:46
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Add simultaneous calling

Hi Sean,Thanks for the reply I will look forward to hearing about Broadcast mode.Also thanks for the suggestion, we uinfortunatly do not have enough agents to be able to do omnichannel.

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• Mathias Lakshøj-Hansen
• Created August 10, 2023 05:53
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. If agent or light agents are messaged via side conversation - encode ticket ID or link

Hi Toby,Thanks for the reply.I can see how it would work with child tickets, I don't think we would go that way, but thanks for the input.In terms of filling the marco menu, it's just that we have ...

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• Mathias Lakshøj-Hansen
• Created February 24, 2023 07:47
• 0 votes

1. Agent guide
2. Ticket basics
3. Manually assigning a ticket

Hi :)We've "just" switched to the "new" workspace. I've noticed that when you need to assign a ticket to another group you now have to do it twice in a way.When opening/pressing the Assignee drop d...

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• Mathias Lakshøj-Hansen
• Created February 20, 2023 15:11
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. [Agent Workspace] move the reply section back to the top

Hi again,On Monday we made the change from Legacy. Today a colleague, jokingly made a remark about our health insurrance, because we look to the bottom of the screen and straining our necks unneces...

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• Mathias Lakshøj-Hansen
• Created February 16, 2023 15:35
• 2 votes