Mathias Lakshøj-Hansen
-
Total activity95
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes62
-
Subscriptions14
Comments
Votes on activity by Mathias Lakshøj-Hansen-
+1
-
The organisation column is more essential than the description in our case.As previously stated we also use problem tickets in terms of service degradation or outage. In most cases we need to conta...
-
To chime in with the choir. We use guide to also post changelogs for our products/apps. Because of the product we provide apps for is constantly updating, so must we. If we need to create a new art...
-
Hi Flic,I am still only able to have the 12 views that you get from groups. I'm not counting "shared-" or "Your views". I'm keeping in mind that we are on a Legacy plan but on the "New agent worksp...
-
Hi Sean,Thanks for the reply I will look forward to hearing about Broadcast mode.Also thanks for the suggestion, we uinfortunatly do not have enough agents to be able to do omnichannel.
-
Hi Toby,Thanks for the reply.I can see how it would work with child tickets, I don't think we would go that way, but thanks for the input.In terms of filling the marco menu, it's just that we have ...
-
Hi :)We've "just" switched to the "new" workspace. I've noticed that when you need to assign a ticket to another group you now have to do it twice in a way.When opening/pressing the Assignee drop d...
-
I can follow what you mean Matthew, but I would like the feature that Nikki suggests - being able to add comments like on side conversations. What I would appreciate would be that internal comments...
-
I've ran into this issue a couple of times.Right now we recieve a lot of emails, up to 200, from the same sender over an hour. Most of them are caught in zendesks spam, but because there is a mailg...
-
Hi C.J;I get what you mean but I would argue that it could be important to know if a ticket had gotten an update without a comment. It might be that you could have set up some automations or trigge...