Mathias Lakshøj-Hansen
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Recent activity by Mathias Lakshøj-Hansen-
Hi Toby,Thanks for the reply.I can see how it would work with child tickets, I don't think we would go that way, but thanks for the input.In terms of filling the marco menu, it's just that we have ...
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Hi :)We've "just" switched to the "new" workspace. I've noticed that when you need to assign a ticket to another group you now have to do it twice in a way.When opening/pressing the Assignee drop d...
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Hi again,On Monday we made the change from Legacy. Today a colleague, jokingly made a remark about our health insurrance, because we look to the bottom of the screen and straining our necks unneces...
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To add to the choir.We've onboarded two new segments to our Zendesk tenant and restructured one.Right now all primary users are on 12 views, which means that we have to prioritise what views we wan...
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+1
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We've run into this "issue" a couple of times as well. About once a month we recieve several hundred automated tickets.They only differ in the end of the subject and we can't see it in our personal...
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I can follow what you mean Matthew, but I would like the feature that Nikki suggests - being able to add comments like on side conversations. What I would appreciate would be that internal comments...
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I've ran into this issue a couple of times.Right now we recieve a lot of emails, up to 200, from the same sender over an hour. Most of them are caught in zendesks spam, but because there is a mailg...
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The organisation column is more essential than the description in our case.As previously stated we also use problem tickets in terms of service degradation or outage. In most cases we need to conta...
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To chime in with the choir. We use guide to also post changelogs for our products/apps. Because of the product we provide apps for is constantly updating, so must we. If we need to create a new art...