Mathias Lakshøj-Hansen
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Recent activity by Mathias Lakshøj-Hansen-
Hi Flic,I am still only able to have the 12 views that you get from groups. I'm not counting "shared-" or "Your views". I'm keeping in mind that we are on a Legacy plan but on the "New agent worksp...
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Hi Sean,Thanks for the reply I will look forward to hearing about Broadcast mode.Also thanks for the suggestion, we uinfortunatly do not have enough agents to be able to do omnichannel.
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Hi Toby,Thanks for the reply.I can see how it would work with child tickets, I don't think we would go that way, but thanks for the input.In terms of filling the marco menu, it's just that we have ...
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Hi :)We've "just" switched to the "new" workspace. I've noticed that when you need to assign a ticket to another group you now have to do it twice in a way.When opening/pressing the Assignee drop d...
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Hi again,On Monday we made the change from Legacy. Today a colleague, jokingly made a remark about our health insurrance, because we look to the bottom of the screen and straining our necks unneces...
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To add to the choir.We've onboarded two new segments to our Zendesk tenant and restructured one.Right now all primary users are on 12 views, which means that we have to prioritise what views we wan...
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+1
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We've run into this "issue" a couple of times as well. About once a month we recieve several hundred automated tickets.They only differ in the end of the subject and we can't see it in our personal...
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I can follow what you mean Matthew, but I would like the feature that Nikki suggests - being able to add comments like on side conversations. What I would appreciate would be that internal comments...
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I've ran into this issue a couple of times.Right now we recieve a lot of emails, up to 200, from the same sender over an hour. Most of them are caught in zendesks spam, but because there is a mailg...