Mathias Lakshøj-Hansen
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Votes on activity by Mathias Lakshøj-Hansen-
This is one of the reasons we still use legacy, so it would be very much appriciated if this could be reverted to showing subject or the possibility of deciding what the tab shows via Admin settings.
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We've run into this "issue" a couple of times as well. About once a month we recieve several hundred automated tickets.They only differ in the end of the subject and we can't see it in our personal...
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I just want to add that this is the main reason we still use legacy - As long as the reply section is at the bottom our time spent on tickets will increase somewhat significantly.All our correspond...
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To add to the choir.We've onboarded two new segments to our Zendesk tenant and restructured one.Right now all primary users are on 12 views, which means that we have to prioritise what views we wan...
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Hi again,On Monday we made the change from Legacy. Today a colleague, jokingly made a remark about our health insurrance, because we look to the bottom of the screen and straining our necks unneces...
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+1
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The organisation column is more essential than the description in our case.As previously stated we also use problem tickets in terms of service degradation or outage. In most cases we need to conta...
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To chime in with the choir. We use guide to also post changelogs for our products/apps. Because of the product we provide apps for is constantly updating, so must we. If we need to create a new art...
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Hi Sean,Thanks for the reply I will look forward to hearing about Broadcast mode.Also thanks for the suggestion, we uinfortunatly do not have enough agents to be able to do omnichannel.
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Hi Toby,Thanks for the reply.I can see how it would work with child tickets, I don't think we would go that way, but thanks for the input.In terms of filling the marco menu, it's just that we have ...