Andy Zapata

1. Community
2. Feedback - Ticketing System (Support)
3. New Agent Workspace

Totally agree. This has made workflow much more inefficient for exactly the reasons stated. Surely there is a way to allow us to either go back or adjust some of the finer points of this.Surely we ...

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• Andy Zapata
• Created September 22, 2022 20:32
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. New Agent Workspace

Austin Meier you selling that interface?

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• Andy Zapata
• Created September 23, 2022 19:19
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. New Agent Workspace

Austin Meier Not surprised. I saw the comment before it was removed.

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• Andy Zapata
• Created September 27, 2022 21:52
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. New layout is absolutely terrible.

Agree with OP

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• Andy Zapata
• Created September 22, 2022 20:42
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Is there a way to customise the latest upgrade

Yes. Would be really helpful to be able to work in just the top half of the browser for almost my entire workday like I used to be able to.

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• Andy Zapata
• Created September 22, 2022 20:40
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Degradation to experience adding internal comments to tickets

Ugh. Agree. 

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• Andy Zapata
• Created September 22, 2022 20:38
• 0 votes