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Anthony Pak's Avatar

Anthony Pak

Joined Oct 16, 2021

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Last activity Oct 21, 2021

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Latest activity by Anthony Pak

Anthony Pak commented,

CommentMeasuring success

Hi Zendesk Team,
My company has recently started using the Zendesk CSAT automation service and I've had a couple questions about its limitations. Is there a way that I could perhaps implement an program that prompts customers to rate their experience on a 10 point scale? Also, a majority of the feedback from our customers does not include a comment. Is there a way that we could perhaps find a way to require a comment to be made whilst answering the survey?

View comment · Posted Jul 06, 2021 · Anthony Pak

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