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Jordy Zijp

Joined May 31, 2023

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Last activity May 23, 2024

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Latest activity by Jordy Zijp

Jordy Zijp created a post,

Post Feedback - Ticketing system (Support)

Since we enabled the messaging feature, our interface has been modified. Now, the latest updates in the ticket appear at the bottom instead of the top of the page, which is how it used to be.

It would be clearer and more user-friendly if we could configure it to be displayed as it was before. Alternatively, having an option to switch between both display settings would be appreciated.

This was more logical to us (see image below) 

Thanks in advance.

Posted Jun 01, 2023 · Jordy Zijp

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Jordy Zijp commented,

CommentRelease notes

Hi Rob Stack

Do you know if the Zendesk user interface is going to be changed back to the old format in the near future?

Since we enabled the messaging feature, our interface has been modified. Now, the latest updates in the ticket appear at the bottom instead of the top of the page, which is how it used to be.

It would be clearer and more user-friendly if we could configure it to be displayed as it was before. Alternatively, having an option to switch between both display settings would be appreciated.

Thanks in advance.

View comment · Posted May 31, 2023 · Jordy Zijp

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