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Jon

Joined Feb 08, 2022

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Last activity Jan 27, 2025

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Latest activity by Jon

Jon commented,

Community comment Feedback - Reporting and analytics (Explore)

We have the same issue. Please re-add the ability to download individual reports from dashboards.

View comment · Posted Jan 27, 2025 · Jon

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Jon created a post,

Post Feedback - Chat and Messaging (Chat)

Please assign department field on chat re-connects. There is a reason for the department field applying to the initial chat so it makes sense for the reconnected chat to still have the department field assigned. It's a negative user and business experience not to have this functionality.

Posted Jan 27, 2023 · Jon

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Jon commented,

CommentLive chat departments, triggers, operating hours, and routing

+1 we need department field to assign on re-connect. There is a reason for the department field applying to the initial chat so it makes sense for the reconnected chat to still have the department field assigned. It's a negative user and business experience not to have this functionality.

View comment · Posted Jan 27, 2023 · Jon

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Jon created a post,

Post Feedback - Developer Platform

According to API documentation and ZD supports confirmation, all API endpoints only have a 100 row limit. Would it be possible to get the limit increased so we can pull more data?

Posted Jun 27, 2022 · Jon

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Jon commented,

CommentHow to create and update reports

I'm not sure the advice for building this report is correct. Adding a filter for 'assignee role' slows the report load down significantly. Whereas if you look at the metric provided 'time since user login' it's based on the REQUESTER sign in date and status. 

Also by filtering by role alone, I am presented with lots of historical agents that aren't even in the system as end users anymore (they are deleted but still appear in reporting for legacy purposes). 

Therefore by using 'requester role = admin, agent' & 'requester status = active' filters I am able to get the desired results of active staff only and the number of days since they last logged in (with blank days for those who have never logged in).

Lastly, I use 'requester name' and 'requester organization' for rows to get the desired output display.

Hope this info is helpful for someone!

 

View comment · Posted Feb 08, 2022 · Jon

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