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Rodalyn Aventurado

Joined Feb 16, 2022

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Last activity Jun 15, 2023

Zendesk Customer Care

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ACTIVITY OVERVIEW

Latest activity by Rodalyn Aventurado

Rodalyn Aventurado commented,

CommentCuentas y facturación
Hello Sandra!
 
Good day.  I hope all is well with you.
 
This is just a courtesy email as we haven’t heard back from you since our last update on your ticket on June 2, 2023.
 
I’m marking this ticket as solved for now, but feel free to respond anytime if you need any further assistance and we’d be happy to help you out.
 
Thank you,

View comment · Posted Jun 09, 2023 · Rodalyn Aventurado

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Rodalyn Aventurado commented,

CommentCuentas y facturación
Hello, Sandra,
 
To further assist, please provide your Zendesk subdomain/ account number, If you’re not sure what your subdomain is, have a look at the URL you use to access Zendesk. For example, in company name.zendesk.com, ‘companyname’ is the subdomain or if you use a Zendesk Chat account that you login via https://account.zopim.com/login, provide the email address you use to log in to it?
 
This is for us to pull up the correct account and review this request.
 
In addition, please make sure that you are listed as authorized to the Account. Otherwise, kindly ask for acknowledgment from the Account Owner so we can assist you accordingly. 
 
Thank you,

View comment · Posted Jun 02, 2023 · Rodalyn Aventurado

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Rodalyn Aventurado commented,

CommentAccounts and billing
Hello, Monica,
 
Good day.  I hope all is well with you.
 
This is just a courtesy email as we haven’t heard back from you since our last update on your ticket on May 19, 2023.
 
I’m marking this ticket as solved for now, but feel free to respond anytime if you need any further assistance and we’d be happy to help you out.
 
Thank you,

View comment · Posted May 25, 2023 · Rodalyn Aventurado

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Rodalyn Aventurado commented,

CommentAccounts and billing
Hello, Monica,
 
Good day. I hope all is well with you.
 
To further assist, please provide your Zendesk subdomain/ account number, If you’re not sure what your subdomain is, have a look at the URL you use to access Zendesk. For example, in company name.zendesk.com, ‘companyname’ is the subdomain or if you use a Zendesk Chat account that you login via https://account.zopim.com/login, provide the email address you use to log in to it?
 
This is for us to pull up the correct account and review this request.
 
In addition, please make sure that you are listed as authorized to the Account. Otherwise, kindly ask for acknowledgment from the Account Owner so we can assist you accordingly.
 
Thank you.
 

View comment · Posted May 19, 2023 · Rodalyn Aventurado

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Rodalyn Aventurado commented,

CommentHow to solve issues with payments
Hello Sohag,
 
Please be informed that all subscriptions in Zendesk account are in auto-renew term. This means that after the current contract on 07/02/2022, the subscription will automatically be renewed for another year. Unless, you decided to cancel the account but  you need to inform us 30 days before  the next renewal. You may refer to Main Subscription Agreement for more information.
 
Thank you.

View comment · Posted Feb 16, 2022 · Rodalyn Aventurado

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