Erica
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Total activity43
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Last activity
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Member since
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Following0 users
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Votes31
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Activity overview
Latest activity by Erica-
Erica commented,
I have to echo what everyone else is saying here. The inability to modify closed tickets is becoming increasingly critical given that when field tag values are updated, it's not automatically refle...
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Erica commented,
It's nearing the end of 2022, and there hasn't been much of an update on the ability to edit closed tickets. Although some people indicate auditing could become a nightmare, I have found it more pr...
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Erica commented,
Hi @...! I totally failed to leave out an important part -- what I also see happen is when I update a tag in the administrative console, it doesn't update the ticket field: - https://share.getclou...
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Erica commented,
I am not sure if it was mentioned here, but has anyone mentioned a use case for being able to simply update/edit a tag where that tag is updated on all unclosed tickets (although ideally, I'd like ...
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Erica commented,
Hi :waves: I was advised by Dave to add my request to this thread: It's imperative we're able to see a version history or track changes of ticket fields, especially if you have more than one admini...
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Erica commented,
I'd like to add a comment to this too. It's imperative we're able to see a version history or track changes of ticket field changes, especially if you have more than one administrator -- if you cli...