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Yaroslav Vasiutin
Joined Feb 02, 2024
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Last activity Nov 12, 2024
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Latest activity by Yaroslav Vasiutin
Yaroslav Vasiutin commented,
CommentZendesk messaging
Hello!
We are testing multi-conversations, and it would be great if updating the title in Zendesk Support on the agent side would automatically update it on the customer side as well (the same approach used with emails). Our customers submit inquiries on various topics, and we’d like agents to be able to personalize conversation titles. Is this feature planned for the near future?
Thanks in advance!
View comment · Posted Nov 12, 2024 · Yaroslav Vasiutin
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