Kevin Wiebe

1. Support
2. ...
3. Ticket automation and collaboration
4. About omnichannel routing with unified agent status

I agree with Bobby, I really hope that messaging should not be necessarily for us to be able to use the routing features. The routing features would be an excellent solution for our company, and we...

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• Kevin Wiebe
• Created August 23, 2022 19:57
• 2 votes

1. Community
2. Zendesk Beta - Omnichannel routing and agent status
3. Does the early bird get all the worms?

Barry Neary   Two solutions to this that I can see would be enabling a time of day when tickets start being routed. I.e. If company hours start at 8AM, the company could set tickets to start being ...

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• Kevin Wiebe
• Created August 23, 2022 20:20
• 1 vote

1. Support
2. ...
3. Ticket automation and collaboration
4. About omnichannel routing with unified agent status

Hello Rob Stack, We do not have access to this under the admin center. When can we expect this to roll out?  Thanks, Kevin 

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• Kevin Wiebe
• Created August 22, 2022 20:25
• 0 votes