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Crystal Cisneros

Joined Jan 16, 2024

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Last activity Dec 20, 2024

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Latest activity by Crystal Cisneros

Crystal Cisneros commented,

CommentRouting

Is there a way to have for example… A group of 5 agents. Where agent 1 and agent 2 receive calls… then if both agent 1 and agent 2 are on the phone…. agent 3, 4 or 5 get the call? I'd like to have agent 1 and 2 receive all calls first if available then it go to the rest if not the next agent available… 

View comment · Posted Dec 20, 2024 · Crystal Cisneros

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Crystal Cisneros commented,

CommentMeasuring success

I'm having a hard time finding out if this works for me. How do we find out if it's working or not?

View comment · Posted Jan 16, 2024 · Crystal Cisneros

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