Kate
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Total activity173
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Last activity
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Activity overview
Latest activity by Kate-
Kate commented,
No worries - I genuinely appreciate the information you've provided so far, and appreciate you taking the time to share so much of it!
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Kate commented,
Hi Kelly-Anne Thank you again for the detailed explanation - I definitely appreciate your effort! Apologies for not making myself clearer - the excel portion makes sense, but my question is how y...
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Kate commented,
Let me clarify - so, you are manually filtering by ticket problem ID then to build the tables?
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Kate commented,
Hi @Kelly-Anne Richardson Thank you for the additional information. On your first screenshot, is that just an image inserted from your excel table? I have historically been simply exporting and do...
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Kate commented,
Hi @Kelly-Anne Richardson I appreciate the assistance, but that is not a solution to this issue. You don't actually need a custom attribute at all if you want to get the Problem ticket subject nam...
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Kate commented,
Scott Allison What CJ displayed is what we typically experience. It's good to know I can flip the sort, but that is an unintuitive process. I will try to capture the delay we see between creation ...
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Kate commented,
I have to re-echo what Dani is saying here. I have no idea who this change was implemented for, except for large-scale organizations, and, perhaps cynically, feels as though Zendesk is trying to pr...
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Kate commented,
This is such a huge oversight in the Explore product. We absolutely need to be able to view at minimum the Problem Ticket Subject in line with the incident counts! It's absolutely absurd there's no...
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Kate commented,
As a whole, I don't dislike the way Admin Center looks, but as many have mentioned, this being moved into a new tab is a huge workflow breaker for me and my team. Why can't the redesign exist with...
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Kate commented,
This has made the previously convenient method of managing settings related to the support interface a burdensome task. Please allow the option to revert to the previous method. Trying to work out ...