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Trish Farren

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Latest activity by Trish Farren
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    Trish Farren commented,

    1. Agent guide
    2. Ticket management
    3. Managing your views

    Thanks, Dave, for your thoughts. I use macros so the language is the same on each ticket. The problem is I want to put these task reminders in one view and get them out of another view. I'll try th...

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    Trish Farren commented,

    1. Agent guide
    2. Ticket management
    3. Managing your views

    Why can't I add tickets to Views by subject? I can sort by other criteria but not by subject.

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