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Jameela Bacchus

Joined May 05, 2022

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Last activity Jun 20, 2023

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ACTIVITY OVERVIEW

Latest activity by Jameela Bacchus

Jameela Bacchus commented,

CommentTicket customization

Can David Judenne's recommendation here(first comment on this article): https://support.zendesk.com/hc/en-us/articles/4408836502682/comments/4408850062106

Be flipped into a feature request ? I didint find one addressing this.

Importing new field options into an existing field would be very practical.

View comment · Posted Apr 27, 2023 · Jameela Bacchus

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Jameela Bacchus commented,

CommentTicket basics

Hello,

Is it possible to receive a notification when it is possible once again to redact on messaging tickets please?

Thank you.

View comment · Posted Jan 05, 2023 · Jameela Bacchus

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Jameela Bacchus commented,

CommentTicket automation and collaboration

Hello,

When adding an blurb text for an email to a Macro and using:

Comment/description The text of ticket comment, and email notification.

Do you also have to include:

Comment mode Public or Private. Only agents can view private comments.

Comment mode = Public so that this fires the email when saving the ticket? Or can you just use the Comment/Description which natively puts the content of your macro into the Public reply box.

Thank you!

View comment · Posted Dec 14, 2022 · Jameela Bacchus

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Jameela Bacchus commented,

Community comment Feedback - Help Center (Guide)

We are also experiencing this issue, reported November 10th and it has been ongoing since.

View comment · Posted Dec 12, 2022 · Jameela Bacchus

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Jameela Bacchus commented,

CommentGeneral questions and issues about tickets

Is it traditional that when a Follower on a ticket sends a reply it does not reopen a ticket?

Ive been trying to find documentation but cannot find any. 

If anyone can let me know. Thanks!

View comment · Posted Nov 11, 2022 · Jameela Bacchus

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