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Max Kane

Joined Jan 13, 2023

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Last activity Jan 13, 2023

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Max Kane commented,

CommentTicket editor, assignee, and requestor

What about if you have an active help center and the place holders are still not rendering

I am trying to update the message format of our slack integration.  I’d like to include the following data in the message:

{
"attachments":[
{
"fallback":"Ticket Updated:bangbang:",
"pretext":"Ticket Updated:bangbang:",
"color":"#D00000",
"fields":[
{
"title":"Subject: {{ticket.title}}",
"value":"{{ticket.url}}",
"requester":"Requester: {{ticket.requester.email}}",
"status":"Status: {{ticket.status}}",
"comment":"Comment: {{ticket.latest_comment_html}}",
"short":false
}
]
}
]
}

But only the "title":"Subject: {{ticket.title}}" and "value":"{{ticket.url}}" appear in the message

 

View comment · Posted Jan 13, 2023 · Max Kane

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