Jessy

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Limitations for Messaging reporting in Agent workspace

Can someone summarize what the current benefits are for using the messaging feature for chat instead of sticking with the old chat widget? The flow builder tool does make suggesting help articles m...

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• Jessy
• Created June 08, 2022 18:27
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Limitations for Messaging reporting in Agent workspace

Thank you, Steve, I will give that a shot! 

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• Jessy
• Created March 22, 2022 17:24
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Limitations for Messaging reporting in Agent workspace

This has been quite a frustrating experience - I see that this post was from November, and we still don't have some basic reporting features like the ones OP described. We really need to be able to...

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• Jessy
• Created March 17, 2022 15:51
• 3 votes