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Matthias Hintner

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Latest activity by Matthias Hintner
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    Matthias Hintner commented,

    1. Agent guide
    2. Ticket management
    3. Managing your views

    Hi, Is it possible to display the Requestor's Email address instead of the Requestor's Name in a view?Only possibility I can see for now is the have a custom field created with the customer's email...

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    Matthias Hintner commented,

    1. Community
    2. Feedback - Ticketing System (Support)
    3. Pop- up notifications

    would be good to have the ability to create pop-up alerts for agents if certain ticket fields are missing or changed to something which is not allowed, e.g. assigning a ticket to group X while it i...

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    • Matthias Hintner
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