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Brandon Rider's Avatar

Brandon Rider

Joined Mar 19, 2024

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Last activity Jun 05, 2024

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ACTIVITY OVERVIEW

Latest activity by Brandon Rider

Brandon Rider created a post,

Post Feedback - Voice (Talk)

Our help desk(agents) uses Talk for incoming calls but that is not the helpdesks sole function. It would be ideal if we are able to answer and end calls from our headsets. It isn't possible to always be sitting in front of our monitors, but we still have the need to answer calls.

 

The current issue is that we are only able to answer calls while sitting in front of the computer. Having the ability to answer calls from the headset would keep productivity steady when having to be in our warehouse or up setting up machines not in front of our computers.

 

This is something we are affected by daily. If we leave the computer for a moment we have to remember to go into away. Before switching to talk using our local cisco number we could answer calls from anywhere in the building.

 

The only workaround we have found is forwarding to a cell phone. Obviously this is not ideal due to additional fees and requiring a separate device.

 

A chrome extension or app allowing to answer and end from the headset would be great.

Posted Jun 04, 2024 · Brandon Rider

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Brandon Rider created a post,

Post Feedback - Voice (Talk)

We need a way to be able to answer and end calls from a headset while using Talk. We currently use the Jabra Engage and Evolve 65. 

Posted May 09, 2024 · Brandon Rider

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Brandon Rider commented,

CommentSetting up Talk

How are you able to get the Jabra Engage 65 to answer from the headset? When I try it just makes a clicking sound. It works perfect if answered from inside zendesk.

View comment · Posted Mar 19, 2024 · Brandon Rider

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