Jasper Gonzales
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Total activity18
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Last activity
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Activity overview
Latest activity by Jasper Gonzales-
Jasper Gonzales commented,
What filters should be used when looking up for suspended agents?
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Jasper Gonzales created a post,
Notification Trigger that Includes Number of Unsolved Tickets
When we send out an email notification to the user we'd like to include the number of unsolved tickets they have to create awareness and provide urgency. A sample verbiage would be:While working on...
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Jasper Gonzales created a post,
More Details in Talk Tickets
AnsweredWe'd like to post this feature request: Call duration not including the time when the caller was still in IVR. Also, how long the agent placed the call on hold.
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Jasper Gonzales created a post,
Adjust width of table in Support tickets
Use case:This feature is important especially for issues related to billing, among others that would require data to be inputted in a table before sending it to the requester as a reply. Current pr...