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Paul Dinculescu

Joined Apr 19, 2022

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Last activity Apr 19, 2022

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Paul Dinculescu commented,

CommentSetting up Zendesk Chat

Hi there!

Is it possible to configure skills based routing based on organization?

For example, let's think about a VIP organization (tagged via a custom org field). I would like to assign all incoming chats from this organization to specific agents.

We have the agent workspace enabled, I assume the skills based routing in support is not applicable to chats and, the skills in chat interface have to be used, am I right?

However, the users are not tagged in support with VIP. How do we identify that an user is part of a VIP org so that it is routed correctly?

Thank you in advance!

View comment · Posted Apr 19, 2022 · Paul Dinculescu

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