Joey
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Total activity33
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes19
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Activity overview
Latest activity by Joey-
Joey commented,
Hi Barry Neary We'd love to be able to create a custom status, such as 'On Vacation' that would not turn to 'Offline' automatically after a certain time or if the browser is closed. We are currentl...
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Joey commented,
Hi Barry Neary Do you have an idea of a timeline on when Zendesk would support custom agent statuses that don't time out? It's hard to believe that Zendesk currently don't offer a proper agent time...
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Joey commented,
Thank you Jacob the Moderator I've been pushing for an update on this app for a while, so I don't have much hope here...
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Joey commented,
Hey Jacob the Moderator Have you experimented that new option in combination with the Out of Office application? It can be a huge change for us to allow non-Admins to manage agents availabilities. ...
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Joey commented,
Hello Zendesk, Are you planning to make the Out of Office application usable by non-Admin users? Currently, only Administrators can set agents to Unavailable, which is a serious security issue as w...
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Joey commented,
Devan La Spisa Hello! Do you have an update for us? Any plan to add "Time" value feature to the "Date" field? Thank you, Joey
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Joey commented,
Hello! What if the end-user is created from an outgoing e-mail? We noticed that the end-user was created with "English US" as language, even if we contact the customer in another language. Any way ...