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Grant Gartland's Avatar

Grant Gartland

Joined Oct 16, 2021

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Last activity Oct 16, 2021

Senior Technical Account Manager Customer Experience Team Carousel Digital Signage

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Latest activity by Grant Gartland

Grant Gartland commented,

CommentAI agent basics

Is is possible to have control over the AnswerBot's formatting (font, color, emphasis, etc.)? I don't seem to see anything in the resources above.

View comment · Posted Jun 29, 2021 · Grant Gartland

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Grant Gartland commented,

CommentTicket customization

Should I be able to use Ticket Organization Custom Fields in Brand Signatures?

I am trying to get the brand signatures to include something like "You are on a Free Support Plan, see our website for details."  Where the Free portion is replaced by the appropriate value found in a dropdown in the ticket's organization.

I tried using {{ticket.organization.custom_fields.support_plan.title}} where support_plan is the field key, but nothing is populated.  I even tried {{ticket.organization.name}} and it didn't populate.

View comment · Posted Jun 09, 2021 · Grant Gartland

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