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Grant Gartland
Joined Oct 16, 2021
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Last activity Oct 16, 2021
Senior Technical Account Manager Customer Experience Team Carousel Digital Signage
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Latest activity by Grant Gartland
Grant Gartland commented,
Is is possible to have control over the AnswerBot's formatting (font, color, emphasis, etc.)? I don't seem to see anything in the resources above.
View comment · Posted Jun 29, 2021 · Grant Gartland
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Grant Gartland commented,
Should I be able to use Ticket Organization Custom Fields in Brand Signatures?
I am trying to get the brand signatures to include something like "You are on a Free Support Plan, see our website for details." Where the Free portion is replaced by the appropriate value found in a dropdown in the ticket's organization.
I tried using {{ticket.organization.custom_fields.support_plan.title}} where support_plan is the field key, but nothing is populated. I even tried {{ticket.organization.name}} and it didn't populate.
View comment · Posted Jun 09, 2021 · Grant Gartland
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