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Ben Graham
Joined Aug 08, 2022
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Last activity Aug 24, 2023
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Latest activity by Ben Graham
Ben Graham commented,
I agree once again that this is just getting ridiculous, as it is a necessary release that seems like we will never receive. All we get is the same vague response copied/pasted every 4-6 months. We have begun to seek alternatives to Zendesk and this is really close to being our tipping point.
Something other than this vague response... "Our teams are currently working on this, but we are not able to share a delivery date at the moment." ...would be appreciated, although you also mention "check out our Support SDK and Sunshine Conversations SDK which offer the multi-conversation capability" which leads me to believe that if this is your idea of a solution "in the meantime", then this update/feature delivery is not in the near future since almost no one has time to build a custom product via your SDK's just to wait for a supposedly upcoming release.
View comment · Posted Aug 24, 2023 · Ben Graham
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Ben Graham commented,
Are there any updates on where this sits in the development timeline? Thank you!
View comment · Posted Mar 06, 2023 · Ben Graham
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Ben Graham commented,
UPDATE
I was able to accomplish what i wanted. This is what I am doing within the background app. Please let me know if you think there is a better/cleaner solution.
client.on('incoming_call', function(instanceGuid) {
let checker = setInterval(function() {
client.get('instances').then(function(instancesData) {
instances = instancesData.instances;
if ( typeof instances[instanceGuid] === 'undefined' ) {
client.invoke('routeTo', 'nav_bar', 'helpdesk-2.0');
clearInterval(checker)
}
});
}, 1000);
});
Thanks Again!
---------------------------
Hey Christopher,
I am attempting to implement your suggestion but I am having difficulty determining whether or not this sidebar instance is destroyed.
I am first (within the sidebar app) calling client.context to obtain the side_bar GUID and then passing it on to the background app.
I am then attempting to call client.instance(... ) with the passed GUID. (I assumed this would work since the documentation states that the sidebar instances are transient and therefore destroyed upon closing the tab), but I am still getting an object/return for the instance GUID even after closing the tab.
What am I doing wrong, or do you have an alternative suggestion on how I should be doing this? Thanks!
Ben
View comment · Edited Aug 17, 2022 · Ben Graham
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Ben Graham created a post,
I have created a custom nav_bar app for our unique workflow because views were not working well for us, and we are running into an inconvenience when closing tabs via the 'x' on the tab.
I have a background app running that listens for a ticket save event and in the case where "close tab" is selected it invokes a 'routeTo'... to return the user back to the custom app.
Is there a way to also tell when the 'x' is clicked on the tab to have the same behavior instead of redirecting the agent back to home or views??
Thanks!
Posted Aug 08, 2022 · Ben Graham
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Ben Graham created a post,
Hello,
I am wondering if it is possible to obtain the data needed to display the viewing eyeball in a list of tickets via the following request (or any other request available to the nav_bar app - I am currently utilizing this endpoint and sideloading user data).
/api/v2/search/
(This is being called inside a custom nav_bar app. I would like to be able to display this eyeball in a table/list of tickets just like in Views.)
Thanks!
Posted Aug 08, 2022 · Ben Graham
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