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Latest activity by Emily
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    Emily commented,

    Thanks Brandon for the quick response on an old thread!1. Thanks for the suggestion, I'll take a look at bit.ly. 2. We considered a field, but we don't currently push our CRM data into Zendesk so n...

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    Emily commented,

    Hey Brains Trust I've been trying to get the SMS set-up to send the satisfaction URL and it's working well, except for two issues. Would anyone be able to assist with these issues? 1. The link in t...

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    Emily created a post,

    Reporting on end user channel migration

    Hello, We have a business requirement to track channel migration for end users. We want to be able to understand where a user has contacted via one channel and then contacted via a different channe...