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Emily McCarthy

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Activity overview

Latest activity by Emily McCarthy
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    Emily McCarthy created a post,

    Pulling data from ticket fields to user record

    1. Community
    2. Zendesk AI EAP - Generative AI

    Hi Brains Trust Hoping for some help on a particular use case. We have our Web Form in the Help Centre that is open access (e.g. users don't need to log-in to access). We request the user to fill i...

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    Emily McCarthy commented,

    1. Community
    2. Feedback - Voice (Talk)
    3. CSAT For Talk

    Thanks Brandon for the quick response on an old thread!1. Thanks for the suggestion, I'll take a look at bit.ly. 2. We considered a field, but we don't currently push our CRM data into Zendesk so n...

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    Emily McCarthy commented,

    1. Community
    2. Feedback - Voice (Talk)
    3. CSAT For Talk

    Hey Brains Trust I've been trying to get the SMS set-up to send the satisfaction URL and it's working well, except for two issues. Would anyone be able to assist with these issues? 1. The link in t...

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    Emily McCarthy created a post,

    Reporting on end user channel migration

    1. Community
    2. Zendesk Suite Q&A

    Hello, We have a business requirement to track channel migration for end users. We want to be able to understand where a user has contacted via one channel and then contacted via a different channe...

    • Emily McCarthy
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    • 2 followers
    • 1 comment
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