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Richard Burns

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Latest activity by Richard Burns
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    Richard Burns commented,

    1. Support
    2. ...
    3. Ticket customization
    4. Managing your ticket forms

    Hi Brandon Tidd, Here is the link https://metrasupport.zendesk.com/  Here are the agent conditions: Here are the end user conditions: Take a look and let me know if I've missed something obvious. ...

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    Richard Burns commented,

    1. Support
    2. ...
    3. Ticket customization
    4. Managing your ticket forms

    Brandon Tidd They weren't at first, but I have since created this same conditional fields for agents and end-users.  Initially I manually created the same conditional triggers for agents and end-us...

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    Richard Burns commented,

    1. Support
    2. ...
    3. Ticket customization
    4. Managing your ticket forms

    I have conditional fields for support of a rail line: specifically, there are multiple rail lines, and depending on the rail line selected, I then have the relevant rail stations populate. When cus...

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