Clarice Matt

  • Total activity
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
  • Subscriptions

Activity overview

Latest activity by Clarice Matt
  • Avatar

    Clarice Matt created a post,

    Triggers not working

    I have several sets of keywork triggers to add ticket tags. However, recently, when >1 keyword exists in the message context one or more triggers do not work and so not every ticket tag is being ad...

  • Avatar

    Clarice Matt commented,

    I am trying to auto tag tickets for tracking, however when a macro is applied to the ticket, the macro tags are overriding the trigger tag. I need both tags to be added to the ticket. Is this possi...