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Clarice Matt

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Latest activity by Clarice Matt
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    Clarice Matt created a post,

    Triggers not working

    1. Community
    2. Zendesk APIs

    I have several sets of keywork triggers to add ticket tags. However, recently, when >1 keyword exists in the message context one or more triggers do not work and so not every ticket tag is being ad...

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    Clarice Matt commented,

    1. Objects and rules
    2. ...
    3. Business rules
    4. About triggers and how they work

    I am trying to auto tag tickets for tracking, however when a macro is applied to the ticket, the macro tags are overriding the trigger tag. I need both tags to be added to the ticket. Is this possi...

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