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Nathan Watts

Joined Oct 16, 2021

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Last activity Nov 06, 2024

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ACTIVITY OVERVIEW

Latest activity by Nathan Watts

Nathan Watts commented,

Community comment Feedback - Help Center (Guide)

Katarzyna Karpinska - is there a new link to the roadmap you referenced in earlier comments?  I too tried the link provided and found that the page no longer exists.  

 

+1 for the article multi placement and +1 for copy/paste articles.

View comment · Posted Apr 24, 2024 · Nathan Watts

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Nathan Watts commented,

Community comment Feedback - Ticketing system (Support)

Upvoting this post as well.  Definitely a feature that would improve our environment.

View comment · Posted May 31, 2023 · Nathan Watts

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Nathan Watts commented,

CommentGeneral questions about live chat

Hi Dave,

We are having a similar issue.  Our operating hours end and the customers are left sitting in the chat queue until they choose to leave. 

It seems agents have to manually serve chats based on this article.  Is there a way to add an automation/trigger telling customers hours have closed?

View comment · Edited Sep 21, 2022 · Nathan Watts

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Nathan Watts commented,

Community comment Feedback - Help Center (Guide)

Hi Brett.  Ive seen several threads centered around this issue and dating back to 2018/2019.  Its now 2022; has this functionality been added natively to Zendesk?  If not, was is the planned roadmap to get there.  I would assume not all organizations have the expertise to delete votes through the API.   

Other than the 3rd party app, is this feature something that customers can expect to be added in the short term?  Or is it already live and Im just missing it?

View comment · Posted Aug 30, 2022 · Nathan Watts

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Nathan Watts commented,

Community comment Feedback - Help Center (Guide)

Hi, is there an update on this?  I echo the other customers in needing this feature.  When we overhaul articles we have to track the pre/post manually.

Is this something Zendesk will be adding natively to your platform?

View comment · Edited Aug 30, 2022 · Nathan Watts

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