Nathan Watts

1. Community
2. Feedback - Ticketing System (Support)
3. Multiple values as condition in order to reveal a field

Upvoting this post as well.  Definitely a feature that would improve our environment.

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• Nathan Watts
• Created May 31, 2023 21:59
• 1 vote

1. Chat
2. ...
3. General questions about live chat
4. What happens when my chat operating hours end and an agent still has an active chat?

Hi Dave, We are having a similar issue.  Our operating hours end and the customers are left sitting in the chat queue until they choose to leave.  It seems agents have to manually serve chats based...

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• Nathan Watts
• Edited September 21, 2022 22:41
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Reset the "Did you find this helpful?" rating for revised articles

Hi Brett.  Ive seen several threads centered around this issue and dating back to 2018/2019.  Its now 2022; has this functionality been added natively to Zendesk?  If not, was is the planned roadma...

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• Nathan Watts
• Created August 30, 2022 17:13
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Reset the "Did you find this helpful?" rating for revised articles

Hi, is there an update on this?  I echo the other customers in needing this feature.  When we overhaul articles we have to track the pre/post manually. Is this something Zendesk will be adding nati...

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• Nathan Watts
• Edited August 30, 2022 17:06
• 0 votes