Recent searches
No recent searches

Richard Braun
Joined Jan 28, 2025
·
Last activity Jan 28, 2025
Following
0
Followers
0
Total activity
1
Votes
0
Subscriptions
0
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Richard Braun
Richard Braun created a post,
Post Q&A - Reporting and analytics
We are trying to figure out a way to create a detailed report that does the following as well as a dashboard widget that just shows the resulting average time.
- Measures the time, in hours and minutes, using the ticket creation timestamp and the timestamp of when the ticket status is changed from New.
- This needs to be measured using business hours
- We need to filter the results by the forms that are used for the tickets
- This allows us to report on different support teams
- We need to filter the results by time frame (days, months, YTD, etc.)
Posted Jan 28, 2025 · Richard Braun
0
Followers
0
Votes
0
Comments