Brent Burrows II

What if we are not on the enterprise plan? This seems like an essential feature that was all of a sudden taken away and now makes life way harder for agents & admins alike. This worked great up until very recently, and now it seems my options are to either pay way more for an enterprise plan or open up all tickets to agents who don't need to see all tickets. 

Frustrating - if agents can't add users at their well then ZD has all of a sudden lost a lot of it's appeal.