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Jake Gonzalez

Joined Nov 14, 2022

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Last activity Nov 15, 2022

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ACTIVITY OVERVIEW

Latest activity by Jake Gonzalez

Jake Gonzalez commented,

CommentBuilding reports

Hey Brandon (729) 

Sliced the data by Ticket ID and I'm seeing both of these situations come up. Appreciate the help and your quick response! 

View comment · Posted Nov 15, 2022 · Jake Gonzalez

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Jake Gonzalez commented,

CommentBuilding reports

Brandon (729) Any Tips on reconciling Voice Tickets and Call totals? Seeing around the same figure for both but my understanding is that Voice tickets are not created when Calls are Abandoned unless you have the feature turned on (https://support.zendesk.com/hc/en-us/articles/4408821302810-Understanding-how-Talk-calls-become-tickets) and yet I'm seeing only around 100 fewer Voice tickets than Calls despite having over 500 Abandoned Calls. 

View comment · Posted Nov 14, 2022 · Jake Gonzalez

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