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Ashley

Joined Nov 16, 2021

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Last activity Jun 14, 2023

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ACTIVITY OVERVIEW

Latest activity by Ashley

Ashley commented,

CommentHow to manage the widget for live chat

Do we have to use Zendesk knowledge base articles when building chatbot flows? Can we pull from different sources (ie. brand-owned website, blog, etc..)? 

View comment · Posted Jun 14, 2023 · Ashley

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Ashley commented,

CommentAdditional ticket channels

Are you able to unfollow/follow a user for a Twitter ticket? I don't see that capability in Agent Workspace. 

View comment · Posted Nov 16, 2021 · Ashley

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