Ashley

1. Chat
2. ...
3. How to manage the widget for live chat
4. What are my chatbot options with Zendesk?

Do we have to use Zendesk knowledge base articles when building chatbot flows? Can we pull from different sources (ie. brand-owned website, blog, etc..)? 

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• Ashley
• Created June 14, 2023 19:53
• 0 votes

1. Agent guide
2. Additional ticket channels
3. Receiving and sending messages in the Zendesk Agent Workspace

Are you able to unfollow/follow a user for a Twitter ticket? I don't see that capability in Agent Workspace. 

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• Ashley
• Created November 16, 2021 14:56
• 0 votes