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Timur

Joined Oct 16, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Timur

Timur commented,

Community comment Feedback - Community Forums (Gather)

Hi Dear Zendesk community.
As I understand, there is no way right now to create a ticket automatically when comments are posted.
Doing this manually is really taking time from our support agents.
We want to receive all the tickets in one channel.
Added the same comment in feature request.
If you have any workaround on how we can realize this, I will be super thankful for your advice.
I even tried to create 2 mailboxes and use next schema 1st mailbox is subscribed for an article and comments and have redirection to 2nd mailbox, 2nd mailbox have a redirection to Zendesk main email address but looks like this is not gong to work, since notification are being sent for the same Zendesk domain.


Warm regards,
Timur

View comment · Posted Aug 19, 2021 · Timur

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Timur commented,

CommentSetting up and managing community

Hi Dear Zendesk community.
As I understand, there is no way right now to create a ticket automatically when comments are posted.
Doing this manually is really taking time from our support agents.
We want to receive all the tickets in one channel.
Added the same comment in feature request.
If you have any workaround on how we can realize this, I will be super thankful for your advice.
I even tried to create 2 mailboxes and use next schema 1st mailbox is subscribed for an article and comments and have redirection to 2nd mailbox, 2nd mailbox have a redirection to Zendesk main email address but looks like this is not gong to work, since notification are being sent for the same Zendesk domain.
Really waiting for this feature. Did the same comment and upvote in your Feedback dashboard.

Warm regards,
Timur



View comment · Posted Aug 19, 2021 · Timur

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