Recent searches
No recent searches

Timur
Joined Oct 16, 2021
·
Last activity Oct 22, 2021
Following
0
Followers
0
Total activity
5
Vote
1
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Timur
Timur commented,
Hi Dear Zendesk community.
As I understand, there is no way right now to create a ticket automatically when comments are posted.
Doing this manually is really taking time from our support agents.
We want to receive all the tickets in one channel.
Added the same comment in feature request.
If you have any workaround on how we can realize this, I will be super thankful for your advice.
I even tried to create 2 mailboxes and use next schema 1st mailbox is subscribed for an article and comments and have redirection to 2nd mailbox, 2nd mailbox have a redirection to Zendesk main email address but looks like this is not gong to work, since notification are being sent for the same Zendesk domain.
Warm regards,
Timur
View comment · Posted Aug 19, 2021 · Timur
0
Followers
0
Votes
0
Comments
Timur commented,
Hi Dear Zendesk community.
As I understand, there is no way right now to create a ticket automatically when comments are posted.
Doing this manually is really taking time from our support agents.
We want to receive all the tickets in one channel.
Added the same comment in feature request.
If you have any workaround on how we can realize this, I will be super thankful for your advice.
I even tried to create 2 mailboxes and use next schema 1st mailbox is subscribed for an article and comments and have redirection to 2nd mailbox, 2nd mailbox have a redirection to Zendesk main email address but looks like this is not gong to work, since notification are being sent for the same Zendesk domain.
Really waiting for this feature. Did the same comment and upvote in your Feedback dashboard.
Warm regards,
Timur
View comment · Posted Aug 19, 2021 · Timur
0
Followers
3
Votes
0
Comments