Keisha Cassel

1. Talk
2. ...
3. SMS and Text message help
4. How can I send a text to customers on a ticket that originated in a non-SMS channel?

When I use this trigger, users get two responses an SMS message and an email. Is there a way to ensure users only receive text messages?

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• Keisha Cassel
• Created December 12, 2022 20:19
• 0 votes

1. Support
2. ...
3. Customer service best practices and recipes
4. Best practices for removing agents

What are the consequences of deleting an agent vs suspending them first? 

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• Keisha Cassel
• Created July 21, 2022 12:52
• 0 votes