Tim
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Recent activity by Tim-
That is good news. Thanks for the update.
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Hi, Just dropping a quick anecdote. I had a meeting about the progress we are making with the Flow builder. At some point the CEO said "This looks like a wall outlet, its ugly. Who designed it?!" T...
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Hi, Currently I am working on a flow that should allow the customer to find their answers and/or fix the issues they have themselves for a large part. I am working towards a single source of truth ...
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is there a reason why this is not enabled? I really would like to link i.e. productpages when giving advice through the bot. Like for sharpening bread knives... It would be awesome to enable people...
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This would be nice to have. One use for it would be signature where we mention our helpcenter
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I would like to have both options or even make an if-statement that switches automatically when the queue hits 10 pending customers or 5 minutes and then switches from option 2 to option 1? if that...
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Hi, Would it be possible to add filters? I want to exclude certain tickets (by filtering Ticket Types).
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Hi Barry Neary, Nice to see the PO being so involved. One of the limitation is Skills aren't considered by the omnichannel routing engine. Look for this functionality in upcoming releases. Does ...
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This thread started in 2017, we almost hitting 2023. I have now decided to no longer wait but instead recreate our Main Brand's Guide for all the sub-brands... This is going to be tedious work and ...
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Hi Lisa, Thank you for the follow-up. Imagine having bought a product that is now faulty and you want to see if it is possible to start a warranty claim. You go to the website -> Warranty.htm and f...