Kate

1. Community
2. Feedback - Ticketing System (Support)
3. Custom Ticket status for brand specific

Hi all, I +1 this as well, specifically being able to designate by group, although I can see why brand and ticket form are important as well. I told a team all about this feature and learned it wou...

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• Kate
• Created March 30, 2023 16:39
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversation Redaction Permission

This would be a major need for our group too. Thanks Sydney for posting bringing this up.

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• Kate
• Created March 06, 2023 17:34
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Separate out the privileges for Help Center Set Up and Customization from the Manage Guide permissions

@... for our groups the article you linked doesn't resolve several issues that this is trying to address. A few of the things that currently require Guide Admin that we are looking to separate: Ad...

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• Kate
• Created November 02, 2022 15:16
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Accessibility options

I agree. We definitely have a need for these items within our org. Also, because these needs are are different from person to person anything implemented in this vein needs to be able to be modifie...

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• Kate
• Created October 12, 2022 22:37
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Macros - Edit multiple groups without Global Access

Hi Scott Allison. Based on the pinned comment we should have expected a resolution to this issue by now. Do you have any insight into when we will see this change made? We have a few different cust...

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• Kate
• Created June 28, 2022 16:14
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Wait? Reports are not free?

Cathy, Sounds frustrating. What Zendesk package did you choose when you signed up? I think that will help in determining what is going on with your reports. I don't work for Zendesk but thought per...

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• Kate
• Created November 02, 2021 16:09
• 0 votes

1. Community
2. Feedback - Developer Platform
3. Dashboard to track Help Center API calls on monthly basis

Hi, this is a need we also have as well as the Support API. We have submitted a ticket and is also going to product and VoC. This is an important feature for large and small organizations.

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• Kate
• Created July 20, 2021 21:12
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. views should include the condition "subject"

This comes up regularly for us and the need to create triggers that create tags is a hack.

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• Kate
• Created May 14, 2019 19:21
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

This is something that has been an issue for us for awhile.  An update that would include this ability would be extremely welcome.  The level of effort to locate the previous group and assignee is ...

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• Kate
• Created December 11, 2018 22:13
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Making it easier for agents to find Macros

This is also a major pain for us.    Example When an agent is searching for a macro called "Water Park Operating Hours" they commonly want to search for Park Hours and this does not populate the ma...

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• Kate
• Created August 06, 2018 19:55
• 0 votes