Laura Materi
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Last activity
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Activity overview
Latest activity by Laura Materi-
Laura Materi commented,
Stephanie Langlois It's so interesting to me that you mention that support tickets CAN be created when no chat agents are online. (From your post 3 months ago, "DMs that are received when there are...
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Laura Materi commented,
In our support model, we treat IG direct/social messages differently than live chat messages as consumers have different expectations per channel. We do not want social messages to count towards an...