Laura Materi

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Latest activity by Laura Materi
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    Laura Materi commented,

    Stephanie Langlois It's so interesting to me that you mention that support tickets CAN be created when no chat agents are online. (From your post 3 months ago, "DMs that are received when there are...

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    Laura Materi commented,

    In our support model, we treat IG direct/social messages differently than live chat messages as consumers have different expectations per channel. We do not want social messages to count towards an...