Salim Moumouni
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Total activity60
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Last activity
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Posts
Votes on activity by Salim Moumouni-
Explore Report : Report by string in public or private comment
I was wondering if it's possible to look for a string in any of the comments (i.e. public or private) on a ticket. For example, I would like to report on the number of tickets containing the word "...
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Web Widget/Help Center : Help Center Call to action in widget
AnsweredWe want to add a CTA for our customers to be able to open up the full help center from the web widget. So, the behavior would be something along things lines: users search for content on the widget...
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Web Widget/Help Center : When there is a video in the article viewed through the web widget, open it up in a bigger modal.
Currently, if you view an article through the web widget that has a video and press play the video stays minimized and does not open up a modal for an enlarge version and you cant see anything unle...
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Web Widget/Help Center : Can the "Contact us" button that becomes available after searching an article in the web widget be replaced by a button that says "Help Center" for example and if clicked it redirects the the help center website?
Can the "Contact us" button that becomes available after searching an article in the web widget be replaced by a button that says "Help Center" for example and if clicked it redirects the help cent...
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Web Widget/Help Center : Is there anyway to have the accordions persist in the web widget?
Currently the accordions I setup in articles do not display in the web widget. They do on the actual help center website but when you open the article in the widget the style is gone.
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Web Widget/Help Center : Can the web widget just be a link that redirects to the help center once clicked?
We would like to see if the web widget can just link directly to the help center when the icon is clicked on our website. Is that possible?
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Help Center : Broken Images when interacting with Help Center
When I logout of my help center to view it as an end user, the image icons no longer show properly. When I log back in they do.
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Help Center : Promoted Articles showing locked icon
Any time I promote an article in my help center the locked icon shows however it is open for viewing to everyone. I tried unpublishing, and creating a brand new article but still the same problem
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Help Center : Adding article in white space beside "Submit Request field"
Is there any way to promote or show top articles of our choosing in the white space to the right of the contact form?
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Explore - Nested Dropbown field grouping
Let's say I have three level 1 categories, website help, information update and Technical issue. Website help::Navigation Website help::login Website help::signup Information update::Name Informat...