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Ash
Joined Oct 16, 2021
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Last activity Jan 28, 2022
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Latest activity by Ash
Ash commented,
View comment · Posted Jan 28, 2022 · Ash
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Ash commented,
it is normal behavior for developers to not respond to most client comments or requests or bug reports. this includes Microsoft as well as tiny 2-person developer teams.
Fully supportive, friendly developer Teams are very rare.
just so you know "why" Zendesk do what they do.
View comment · Posted Oct 07, 2021 · Ash
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Ash commented,
Hi there!
Perhaps this is a per-instance or per-customer setting, but in our instance of Zendesk, when i open Zendesk and i am offline in Chat, there will be a popup saying that opening hours are active, so that reminds me i need to login to both Chat and Talk.
hope this helps!
View comment · Posted Jun 30, 2021 · Ash
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Ash commented,
as someone who works in Chat and Talk, i have never been assigned a chat while in a phone call, or vice versa.
AFAIK it doesn't show the status being changed, but it's changed "behind the scenes" (?).
Maybe this is a per-customer setting in your specific Zendesk instance?
View comment · Posted May 18, 2021 · Ash
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Ash commented,
My solution to this, as an agent, is: remove the headset while it's ringing, then when someone answers the call, put your headset back on your head.
Connecting outcall and inbound ringtone volumes are too loud – Zendesk help
View comment · Posted May 04, 2021 · Ash
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Ash commented,
Furthermore it is an annoying and unnecessary tone.
View comment · Posted Aug 19, 2020 · Ash
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Ash commented,
ok try being less laconic when someone's trying to help you
View comment · Posted Aug 06, 2020 · Ash
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Ash commented,
View comment · Posted Aug 05, 2020 · Ash
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Ash commented,
View comment · Posted Aug 05, 2020 · Ash
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Ash commented,
A function like this is crucial.
View comment · Posted Aug 27, 2019 · Ash
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