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Ash

Joined Oct 16, 2021

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Last activity Jan 28, 2022

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ACTIVITY OVERVIEW

Latest activity by Ash

Ash commented,

Community comment Feedback - Ticketing system (Support)

Barry Neary

 

13 years after the request. better than nothing! i'm excited =)

View comment · Posted Jan 28, 2022 · Ash

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Ash commented,

Community comment Feedback - Ticketing system (Support)

it is normal behavior for developers to not respond to most client comments or requests or bug reports. this includes Microsoft as well as tiny 2-person developer teams.

Fully supportive, friendly developer Teams are very rare. 

just so you know "why" Zendesk do what they do.

View comment · Posted Oct 07, 2021 · Ash

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Ash commented,

Community comment Feedback - Voice (Talk)

Hi there!

Perhaps this is a per-instance or per-customer setting, but in our instance of Zendesk, when i open Zendesk and i am offline in Chat, there will be a popup saying that opening hours are active, so that reminds me i need to login to both Chat and Talk.

 

hope this helps!

View comment · Posted Jun 30, 2021 · Ash

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Ash commented,

Community comment Feedback - Voice (Talk)

as someone who works in Chat and Talk, i have never been assigned a chat while in a phone call, or vice versa. 

AFAIK it doesn't show the status being changed, but it's changed "behind the scenes" (?).

Maybe this is a per-customer setting in your specific Zendesk instance?

View comment · Posted May 18, 2021 · Ash

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Ash commented,

Community comment Feedback - Voice (Talk)

My solution to this, as an agent, is: remove the headset while it's ringing, then when someone answers the call, put your headset back on your head.

Connecting outcall and inbound ringtone volumes are too loud – Zendesk help

View comment · Posted May 04, 2021 · Ash

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Ash commented,

Community comment Feedback - Voice (Talk)

Furthermore it is an annoying and unnecessary tone.

View comment · Posted Aug 19, 2020 · Ash

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Ash commented,

Community comment Q&A - Talk and text

ok try being less laconic when someone's trying to help you

View comment · Posted Aug 06, 2020 · Ash

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Ash commented,

Community comment Q&A - Talk and text

Frick, what happens? 

 

does my crx packed version work? https://easyupload.io/wqndvl

View comment · Posted Aug 05, 2020 · Ash

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Ash commented,

Community comment Q&A - Talk and text

@...

 

well, it's still up on github

 

https://github.com/zendesklabs/QuickTab

View comment · Posted Aug 05, 2020 · Ash

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Ash commented,

Community comment Feedback - Ticketing system (Support)

A function like this is crucial.

View comment · Posted Aug 27, 2019 · Ash

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