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Traci Lamm

Joined Oct 27, 2021

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Last activity Jan 14, 2022

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ACTIVITY OVERVIEW

Latest activity by Traci Lamm

Traci Lamm commented,

CommentEnd users and organizations

It would be great if we could customize what ticket fields show up for an end user as well. For example, it end user Traci has ticket for Form A and Form B, I would like to add Forms as a field we can see in the list of tickets for Traci.

View comment · Posted Jan 14, 2022 · Traci Lamm

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Traci Lamm commented,

Community comment Feedback - Ticketing system (Support)

I also need this. Our use case is we have a form that is filled out by a tech after an installation is completed. In that form, they reference the parent ticket. I would like to be able to use a trigger or automation that would link those tickets upon submission.

View comment · Posted Oct 27, 2021 · Traci Lamm

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