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Monica Antonucci's Avatar

Monica Antonucci

Joined Jul 28, 2023

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Last activity Sep 19, 2023

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Latest activity by Monica Antonucci

Monica Antonucci commented,

CommentTicket automation and collaboration

Hi, 

Is there any timeframe for the macro suggestions to read messages in languages other than english, we are not currently an english based company and would be very helpful to have this feature in our most commonly used language

View comment · Posted Sep 19, 2023 · Monica Antonucci

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Monica Antonucci created a post,

Post Developer - Zendesk APIs

I'm trying to create the answers for the api calls but have found a limitation. 

Our api calls has within the same reply several items that would need to be reflected in the information shown as a reply by the bot (there is no limit to the number of transactions that the api call will get for one search). 

Each item is a transaction and has information on it.

I've tried to add variables  for each transaction but it seems there is an 8 variable limitation. 

 

Is there anyway to make the reply from the api call include all  the information on it? 

Posted Jul 28, 2023 · Monica Antonucci

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